At Norwich Trust, we pride ourselves on delivering exceptional service to each and every one of our customers.

We welcome any and all feedback on our customers’ experience with us. This information is regularly reviewed by our team and is used to continually adapt our processes to improve customers experience with us.

Read what our customers think of us below

I dealt with Abbey for consolidation.
From the first call she was very polite and friendly and it was a dream dealing with her.
She was very understanding of my circumstances and was very clear with her explanations of how they go through their applications.

Sorted in a very timely manner. What she said she’d do, she did.

Very fast turnaround and a massive help

- Consumer

Absolutely great experience from start to finish. Simple and easy process. Thank you Stuart for your assistance.

- Natalie Pilgrim

The staff here made the application through to agreement process easy. They showed excellent care and demonstrated a thorough affordability check. They really cared about what was best for me and my financial future!

- Sarah Clarkson

I had a fantastic experience with Norwich. I've been helped every step of the way, which takes a great load off my shoulders.

- Mini Raghavan