Most of our customers make their loan repayments by direct debit. We’ll help you set this up during our application process. If you want to pay a different way, or make overpayments you can see your other payment options below.



The My Loan Portal can be accessed anytime, anywhere.

It can be used to make payments, view the status of your account or send us a direct message.


Our automated payment line is accessible 24/7.
Just call 01603 801990 & follow the instructions.

Alternatively, you can contact our team on 01603 801 911.

Bank transfer

Bank Transfer

Payments can be sent to us directly from your bank account using the following details:
Account name: Norwich Trust Limited
Sort code: 60-00-01
Account no: 49044982
Reference: Your 7-digit loan reference number.



Please make cheques payable to ‘Norwich Trust Limited’ with your surname, postcode and loan reference number on the back.
These should be sent to our office address FAO Customer Care Team.

Payment FAQs

Yes, you can change your payment date up to 5 times during your loan, but it may mean that you pay more in interest. Our team will be able to help you change your payment date and explain any impact this may have on the loan balance.

If you’ve changed your name, address, phone number or other details you should let us know as soon as possible. If you have changed your name, we may ask you for proof before we can update your details.

Yes but there may be early repayment charges for settling early. If you want to settle your loan in full, ask us for a settlement figure Our loans are not designed for short term borrowing, so choosing to settle the loan early may mean the balance has not reduced as much as you think, particularly in the first year.

You can pay up to three times your fixed monthly payment without any added fees.

If you want to pay more than this, please contact us, and we can let you know what fees may apply.

Making overpayments won’t reduce your future monthly payments but will reduce the length of the loan term.

If your regular payment falls on a weekend or a bank holiday, we’ll usually take the payment the next working day. If this hasn’t happened or if your payment hasn’t been taken when you think it should have been, please get in touch with our team who will be able to investigate this for you.

If you find that your circumstances change and that you are struggling to meet your repayments, please contact our team directly by calling 01603 801 911. We’re here to help.

Our payment help page also has answers to many frequently asked questions about payment issues.